Refund policy

Returns

We have a 30-day return policy: you have 30 days after receiving your item to request a return. To be eligible, the item must be new, unused, unmodified, in the same condition you received it, and in its original packaging, with your receipt or proof of purchase. There is no restocking fee. Products returned after 30 days require special authorization.

Return shipping

If your item arrived damaged or defective, doesn't match its description, or you received the wrong item or an extra item you did not order, we pay for return shipping and send you a prepaid return label. For any other reason, you pay the return shipping cost.

All returned items are inspected and tested by our Technical Support and Engineering team before they can be restocked. We can't accept modified products, because modification voids the warranty; a modified product sent back for a refund will be returned to you at your expense.

How to start a return

Email us at hello@carfrozen.com with your order ID and the reason for the return. Items sent back without first requesting a return will not be accepted. If your return is accepted, we'll send you instructions (and a prepaid label if your return qualifies). Returns go to: CarFrozen Returns, 3416 Pomona Boulevard, Pomona, CA, United States. Please include your order ID, the reason for return, and the MRA # if one was given. We'll email you within 48 hours of receiving your return.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective or damaged, or if you received the wrong item, so we can make it right.

Non-returnable items

Gift cards cannot be returned. Products damaged by improper handling during setup or installation, whether done professionally or by the customer, are not eligible for replacement or refund.

Exchanges and replacements

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item. If something is wrong with your product, contact our Tech Support at hello@carfrozen.com and we'll help you troubleshoot. If a replacement is needed, we handle it under our 1-year limited warranty: we arrange return shipping of the old part or item, and once it's received and inspected, we ship the replacement.

Refunds

We'll let you know once we've received and inspected your return and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card company may take a little longer to post it. Refunds go to the bank account linked to the card you used. If that card has expired, the refund still goes to the same bank account; PayPal payments are refunded to the linked account. If your bank account has been closed, or more than 15 business days have passed since we approved your return, please contact us at hello@carfrozen.com.